Shipping policy

Thank you for shopping with RKYVZ. All orders from our website are subject to the following shipping terms and conditions.

1. Order Processing Times

All orders are processed within 2–4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

2. Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout.

3. International Shipping

We currently offer international shipping.

Shipping charges for your international order will be calculated and displayed at checkout. Delivery times vary by destination, typically ranging from 7–21 business days.

4. Customs, Duties, and Taxes

RKYVZ is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). If a package is returned due to unpaid duties, the shipping cost will be deducted from your refund.

5. Order Tracking

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 48 hours for the tracking information to become available in the carrier's system.

If you haven’t received your order within the estimated time frame provided by the shipping company, please contact us at info@rkyvz.com with your name and order number, and we will look into it for you.

6. Lost, Stolen, or Damaged Packages

RKYVZ is not liable for any products damaged, lost, or stolen during shipping. If you received your order damaged or your tracking indicates the package was delivered but you have not received it, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

7. Incorrect Shipping Addresses

Customers are responsible for ensuring the shipping address entered at checkout is correct. If a package is returned to us due to an incorrect or incomplete address, we will contact you to arrange reshipment. The customer is responsible for any additional shipping costs incurred.